Legal & Privacy
Privacy Policy
How Aguado Immigration Firm PLLC collects, uses, protects and manages personal information across our website, forms, consultations and communications.
Aguado Immigration Firm PLLC ("Aguado Immigration Firm," "we," "us," or "our") respects your privacy. This Privacy Policy explains our practices when you visit our website, submit a form, request or schedule a consultation, communicate with us, or receive services from us.
Scope of this Policy
This Policy applies to personal information collected through our website and other interactions with the Firm, including web forms, email, telephone, SMS/text messaging, WhatsApp, appointment-scheduling tools and consultation or intake processes.
This Policy does not replace any separate confidentiality obligations that apply after an attorney-client relationship has been formally established.
Information We Collect
Information you provide
Depending on how you interact with us, we may collect:
- Name, telephone number, email address, mailing address and preferred language.
- Information about your immigration inquiry, consultation request or legal-service needs.
- Appointment details, messages, form responses and communications with our team.
- Information submitted through consultation, intake, payment or client-service processes.
- Communication preferences and records of consent, including SMS opt-in and opt-out records.
Information collected automatically
When you use our website, we may collect technical information such as IP address, browser type, device information, pages viewed, referring pages, dates and times of visits, and interactions with the site.
Payment information
Payments may be processed through an authorized payment provider. The Firm does not intentionally store complete payment-card numbers submitted through that provider.
How We Use Information
We may use personal information to:
- Respond to questions and consultation requests.
- Schedule, confirm and manage appointments.
- Conduct consultations and, when formally retained, provide legal services.
- Send service-related information, forms, reminders and payment or scheduling instructions.
- Maintain records, improve our website and communications, and support internal operations.
- Protect the security and integrity of our systems and prevent misuse.
- Comply with legal, regulatory and professional obligations.
- Send marketing communications only when the recipient has provided the appropriate consent.
Communications and SMS Consent
We may contact you through the communication methods you provide and authorize. Service-related communications may include responses to inquiries, consultation scheduling, appointment confirmations and reminders, payment or intake instructions, and other updates connected to a request or service.
Marketing text messages are sent only when the recipient has separately opted in to receive marketing messages. Consent to receive marketing or non-marketing text messages is not a condition of purchasing legal services.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the requested messaging services.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance. Additional SMS terms are available in our Terms and Conditions.
How Information Is Disclosed
We do not sell personal information. We may provide limited information to vendors that perform services on our behalf, such as website hosting, customer support, case or contact-management systems, appointment scheduling, payment processing, analytics, and communications delivery. These vendors are permitted to use information only to perform services for the Firm and must protect it appropriately.
We may also disclose information when reasonably necessary to comply with law, court process, professional obligations, protect legal rights, prevent fraud or misuse, or respond to a valid governmental request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For clarity, text-messaging originator opt-in data and consent may be transmitted only to aggregators and providers necessary to deliver the text-messaging service. It is not provided to any other party for that party's marketing or promotional use.
Cookies, Analytics and Advertising Technologies
Our website may use cookies, pixels and similar technologies to remember preferences, understand site usage, improve performance and measure advertising. We may use analytics and advertising tools such as Google Analytics or Google Ads.
You may control cookies through your browser settings. Disabling cookies may affect certain site functions. Where required, we will provide additional choices through an available cookie-consent tool.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and consent records, complying with legal or professional obligations, resolving disputes and enforcing agreements.
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Privacy Rights
Depending on applicable law and the nature of our relationship, you may request access to, correction of or deletion of certain personal information. We may retain information when required by law, professional responsibility rules, contractual obligations or legitimate recordkeeping needs.
- Email marketing: use the unsubscribe link in the message or contact us.
- SMS: reply STOP to cancel future SMS messages from the applicable program.
- Cookies: adjust your browser or available cookie settings.
- Privacy request: contact us using the information below.
We may need to verify your identity before completing a privacy request.
State privacy rights. Depending on your state of residence, you may have additional rights regarding your personal information, including the right to know what personal information we collect, to request access to or deletion of it, and to non-discrimination for exercising these rights. California residents may exercise rights under the California Consumer Privacy Act (CCPA). We do not sell or share personal information as those terms are defined under California law. To make a request, contact us using the information in the Contact Us section.
Legal Inquiries and Confidential Information
Submitting information through the website, email, SMS or another communication channel does not by itself create an attorney-client relationship. Please avoid sending highly confidential information until the Firm confirms that it represents you. Once representation is established, separate legal and professional confidentiality duties may apply.
Children's Privacy
Our website and SMS programs are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided information to us, please contact us.
External Websites and Services
Our website may link to external websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Changes to this Privacy Policy
We may update this Policy to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate means.
Contact Us
Questions or requests regarding this Policy may be directed to:
Coral Gables, FL 33134
